Official Guide
ledger.com • secure desktop & mobile companion

Download, Install & Login

Start at Ledger Live or the onboarding portal ledger.com/start. Install Ledger live ® Desktop or mobile, connect your Ledger device by USB (or Bluetooth on supported models), unlock with your PIN, and open the Ledger app required for specific cryptocurrencies. When prompted, permit the app to access the device — every transaction must be verified and approved on the physical device screen.

Troubleshooting common login issues

If you encounter “Ledger live login not working” or “Unable to login Ledger live”, first check cable/port, try a different USB cable, reboot your computer and device, and ensure both Ledger live ® and device firmware are up to date. If Ledger live App not Working, clear the app cache or reinstall from the official site. OS drivers, VPNs, or security tools can block USB HID — temporarily disable them while troubleshooting.

Error connecting & error decline

"Error connecting Ledger live account" can indicate blocked permissions or an outdated app. "Ledger live error decline" almost always means a transaction was rejected or not approved on the device — inspect the transaction details on the device screen and only approve if they match.

Account recovery & 2FA notes

Ledger live ® relies on your Secret Recovery Phrase for restoration. Ledger cannot recover your seed — if you lose it, your funds may be unrecoverable. Ledger does not manage third-party 2FA for exchanges; if you need a Ledger live 2fa reset for an exchange, follow that specific exchange's recovery process. Never enter your recovery phrase into any website or app.

Security best practices

Only download Ledger live ® from ledger.com or official app stores, verify signatures when available, keep firmware updated, and never share your 24-word seed. Beware of phishing pages mimicking ledger.com and fake Ledger apps in unofficial stores.

FAQs

Conclusion

Ledger live ® is the central app for safely managing hardware-backed crypto. Use official links, keep software and firmware current, verify transactions on your device, and guard your Secret Recovery Phrase like a vault key. If problems persist, consult the Ledger live Help Center. Stay secure and happy hodling! 🚀🔐