Troubleshooting common login issues
If you encounter “Ledger live login not working” or “Unable to login Ledger live”, first check cable/port, try a different USB cable, reboot your computer and device, and ensure both Ledger live ® and device firmware are up to date. If Ledger live App not Working, clear the app cache or reinstall from the official site. OS drivers, VPNs, or security tools can block USB HID — temporarily disable them while troubleshooting.
Error connecting & error decline
"Error connecting Ledger live account" can indicate blocked permissions or an outdated app. "Ledger live error decline" almost always means a transaction was rejected or not approved on the device — inspect the transaction details on the device screen and only approve if they match.
Account recovery & 2FA notes
Ledger live ® relies on your Secret Recovery Phrase for restoration. Ledger cannot recover your seed — if you lose it, your funds may be unrecoverable. Ledger does not manage third-party 2FA for exchanges; if you need a Ledger live 2fa reset for an exchange, follow that specific exchange's recovery process. Never enter your recovery phrase into any website or app.
Security best practices
Only download Ledger live ® from ledger.com or official app stores, verify signatures when available, keep firmware updated, and never share your 24-word seed. Beware of phishing pages mimicking ledger.com and fake Ledger apps in unofficial stores.